Memberships & Holds

Incomplete Memberships: Completing a membership

When a membership is initially added, it is labelled as Incomplete. While a membership is Incomplete, it cannot be billed and none of its benefits are active. The criteria for completing a membership depends on how the type of membership has been configured to be paid for. See the How Member Pays section of the membership type's page, Settings >Membership Type > [edit] In Person Payments - for a membership type that is paid in person to complete, some form of payment needs to be ...

Changing a member's payment date

This article is for changing the day of the week, fortnight, or month that a member bills for their recurring membership. For changing the frequency of their payment cycle, see the article Changing a member's membership (https://help.gymmasteronline.com/194862-Changing-a-members-membership) A common request from members is to change when in their cycle they are billed, so that their billing day lines up better with their pay day. In GymMaster, payment cycles are attached to memberships, each ...

Changing a member's membership

To change a member from one type of membership to another, we recommend cancelling the existing membership and adding a new one. Check the member's Account History, to see when they have paid until, use this as the cancellation date. In the example below the member's latest payment pays for their membership until 27th June 2019. Start the new membership from the day after this to ensure that there are no days that the member does not have access to the facility. If they also want to chang...

Membership Prorata

Prorata is a term that is used around GymMaster, which relates to a membership's charges. If a charge has been prorated, this means that the system has adjusted the due amount for the charge according to a date change on that membership. Charges are adjusted to compensate for time that the member will not be using the facility. The system will calculate the daily value of a membership, then check how many days during the membership's period the member will have access to the facility, and adjust...

Setting up Door Benefits

Each Membership Type is set up with a group of Benefits, these are essentially the functionality of the membership type. This defines what a member with this membership type is allowed to do at your facility. For a member to be able to unlock one of your doors, they need to have a benefit that allows them access at that door. The benefits are found at the bottom of the membership type's details page, Settings > Membership Types > [edit] > Membership Benefits In this example, mem...

Concession Packs: Class & Booking v Club Visit

A concession pack is a membership type with a fixed number of uses, the pack is used up each time the member attends the facility. There are two types of concession packs in GymMaster; Class & Booking, and Club Visit. When creating a new membership type, these are defined by the Programme Basis. Class & Booking Pack Class & Booking packs will only have a concession deducted when a booking is checked in. This means your facility should be making use of the booking system. The member will fir...

Which is the Primary Membership for members with more than one?

It's fairly common for members to have more than one membership at a time. Often a member may have a recurring membership, but also purchase a pack of PT sessions, a locker rental add-on, or any other services your facility offers. In these cases the system decides which membership is considered the primary membership, this is then used if there is ever a case where only one membership can be used for something. For example; when checking in, reporting, or communicating with your members via tem...

Why is my member in credit after adding a suspension?

GymMaster charges operate on a prepaid basis, that is, members pay upfront for the period of their membership. If a member has already paid for the period that has an over lapping hold, then their charge for that period is adjusted putting the member in credit. For more on Prorata, see the article Membership prorata (https://help.gymmasteronline.com/160829-Membership-Prorata)