Member

Using the Member Logs

GymMaster keeps a record of most of the changes that occur on each member. You can audit when these changes occurred, and what action prompted the change - be it staff or system. Look for the link at the bottom of member's profiles labelled View Member Log. Some useful records in the member logs are: - Member creation / details changed - Membership added / altered / cancelled - Membership concessions consumed - Membership suspensions created / altered / removed - Access Control T...

How to Pay for overdue charges

If a member owes money, this will show in red under their picture on their profile. When a member owes, this means that there will be some charges on their account which are overdue and have not yet been paid. These will show under the Charges Awaiting Payment section of the Accounts tab. To log a payment against the member's outstanding charges, click the [Add Payment] button to pull these charges through to the Point of Sale and add a payment. To clear the outstanding charge, that is to...

Have a member pay for another

GymMaster gives you the ability to link members together so that one member pays for the charges of the other, this is useful for partners and families. Each member can have their own memberships, bookings and POS purchases while only one needs to have their billing information in the system. Note: Members can be linked without paying for one another if you are wanting to keep track of relationships. Terminology - Master member: the member that other members are linked to. This is th...

Depositing Money to a member's account

A deposit is when a member makes a payment in anticipation of future charges. Their deposit stays on their account as credit which can be used to reduce their next automatic billing, for their next POS purchases, or anything else that requires a payment. To make a deposit to a member's account, navigate to the member and select the [Make a Purchase] button below their profile picture. This will redirect you to POS where you can select the [Deposit to Account] special POS button. Enter the amoun...

Add custom fields to record extra member details

Some facilities may wish to record member details that are specific to their business and not already included in the member's details section. To add more fields navigate to Settings > Custom Fields, there are four different types of input fields that can be added. See below for a description and example of each. Custom Field Type Description Examples Text Used to record general information, this field is not restricted - External system references: - Previous so...

How to use the member awards system

The GymMaster member award system can be used to record achievements made by a member at your facility. Some common examples for granting awards to a member are for reaching milestones, or recording winners of competitions. Awards are viewable in the member portal, so members can view the awards they have achieved. The awards system is available on GymMaster version 892 and above. Here is an example view of the awards page on a member's member portal account: Managing Member Award...