Administration

Forgotten passwords

When a staff member forgets their password there are two methods you can use to reset it. - Use the Forgot Password link at the bottom of the GymMaster login screen. Follow the instructions and a password reset link will be sent to the entered email address. This link will help you set a new password, you can use a previous password. - Have another logged in staff member set you a new password. Second method could only conducted by a another staff who have full admin rights to update ...

Setting up a new staff user

To get started creating a new staff user, head to Settings > User Administration, and then click the [Invite New User] button. Enter some basic information, including their email address and then send the invitation. This will send a link to the new user to verify their email address and set up a password. The next step is to set up their Access Rights. The access rights of a user define what they can and can't do within the GymMaster system. Consider what the role of the new staff member...

Adding charges in bulk to members

The reporting system of GymMaster can be used to add charges to any group of members that you can generate a report for. If you only want to contact a specific group of your members then all you have to do is filter out the members who should not receive this charge. For more on how to filter your reports, see the article Filtering your reports (https://help.gymmasteronline.com/220061-Filtering-your-Reports) Lets say you want to charge all of your members, a good report for this would be the Cu...

Tracking Vaccination Status without Waivers

As the global COVID-19 vaccination rollout gains momentum, your business may wish to record and track the vaccination status of your members. This guide will show you how to use custom fields and reports to track which members have given you proof of vaccination. You will be able to implement this process no matter what version of GymMaster you are on currently. If you need to restrict door access based on vaccination status, do not use this article, follow this link instead (https://help.gymmas...

What's my GymMaster version?

GymMaster is updated frequently to meet the needs of the facilities using it. If you or another facility has requested new functionality and the development team have implemented it, then it will only be available in our latest version. It's common for the support team to relay to you the version that certain new features will become available. To find out what version of GymMaster you are running, look to the footer of any page in GymMaster. The version will show as a version number, and a ver...

Clear your browser's cache

What is a browser cache? A common practice for browsers is to save resources, like images, in temporary storage on your device when you first load web pages. This means that the next time you load that web page your browser can show you the image without having to download it again. This significantly speeds up your browsing experience. Why might I need to clear my browser's cache? From time to time GymMaster staff might advising clearing your cache to resolve an issue that you are facin...