Member's App

Getting Started with the Member's App

The GymMaster Mobile App gives your members the ability to interact with your system via an app on their smartphone or tablet. They are able to view your timetable in realtime, book into classes and make bookings with your trainers, and update their personal information. Most things you allow your members to do through the Member's Portal can be done through the app, with a smoother native experience. Setup Instructions The Member's App is not enabled by default for facilities. To get ...

Get your app looking good

The content in your member's app gets populated with available data and pictures from your database. To ensure you and your members get the best experience, consider updating the following: - Update your facility's app banner - Add online descriptions for your Classes & Services - Add images for your Classes & Services - Distinguish your classes from one another using colour - Add photos for your trainers - Turn off App Menu Items you don't use App Banner This is the pictu...

My member cant log in

First off, ensure that your facility is set up for the GymMaster Member's App. See the Setup Instructions section of the article Getting started with the Member's App (https://help.gymmasteronline.com/822883-Getting-Started-with-the-Members-App). Next confirm that your member has downloaded the correct app. By default it will have GymMaster's name and logo, your members may not have been expecting this. For their first attempt at logging in, member's may need to set up their account by select...

Classes are missing from the app

Only classes that members are able to book in to will show under the app's Classes section. To see all the classes that are on at your facility, direct them to the Schedule menu option. If a class is missing then that means that class cannot be booked online by the logged in member. You can verify that the class is missing by checking your Member's Portal as that member. Because the Member's App interfaces directly with the Member's Portal, you can login as any of your members and see what will...

Using the Workouts feature

In GymMaster a Workout is made up of a series of Exercises. An Exercise is a movement, for example 'Push Ups'. You can either create a Workout from a Member's Profile, or from the Workout Library. To create a workout from the Workout Library go to Settings > Workout Configuration >Manage Libraries > + Add New Workout to Library Now you will need to name your workout and add some exercises to it. After you choose an exercise from the drop-down, click [Select] and it will appear i...

Can the app have my brand's name & logo instead?

Yes! We understand that some facilities wont want their members downloading a GymMaster branded application. After all your members don't often know who GymMaster is. Names, logos and colours are changed to match your business' branding, the branded version of GymMaster members app is listed on the Android and Apple App Stores. To see what this looks like, have a look on our website (https://www.gymmaster.com/custom-branded-app/). What's the cost? There's an initial set up cost whi...