Getting Started

Club Opening Checklist

Make sure you've had your first on-boarding session. In this session you have a one on one virtual meeting with your Client Manager to go through the systems settings, getting configured for how you run your business. These can be booked on our website under the support section by clicking the Book a Training Session (https://www.gymmaster.com/book-training/?training=1) button. Once your system has been on-boarded, we recommend having a read through of these main Knowledge base articles before ...

Resources - Getting help

GymMaster has an array of self-help documentation. We recommend getting yourself familiar with these resources to help save yourself time over the course of your partnership with GM. You can access all of the help documentation from the support section (https://www.gymmaster.com/support/) of our website, we've also listed the primary resources below. - Knowledge Base (https://gymmaster.ladesk.com/): Contains help for frequently asked questions - GymMaster Manual (https://www.gymmaster.com...

How to make a support request

If you ever run into trouble, GymMaster is here to help. We offer support via a number of different channels, including phone, email and training sessions. To lodge a support ticket in our system, simply email the support team (mailto:support@gymmaster.com?subject=Help%20with). This is a guide for how to get the most out of your support requests. The thing that helps us solve your issues the fastest is details. If we can replicate an issue, or see it first hand then solving the problem be...

How to take a Screenshot

The method for taking a screenshot varies depending on which operation system you are using, but they follow a similar process. Once you've taken a screenshot it will save to your computer, this can then be included as an attachment to your emails. For Windows To take a screenshot, hold the Windows key and then press the Print Screen key. By default, Windows screenshot are saved to the Pictures > Screenshots, folder. For Macs To Take a screenshot hold down the Command + Sh...

Setting up your club's Email Template design

When you send an email to your members from within the GymMaster system, the content of that email gets wrapped in your Club Template. You can edit your template by navigating to, Settings > Club Details > Logos and other graphics > [Club's Email Template] This is where you can personalise your emails to a style that matches your facility. Choose between two styles, one with a footer only and one with a header and footer. Then select the primary colour for these sections. Below is an...