Member's Portal

Member's passwords

Member's first login Unless the member signed up through the Member Portal, they will not initially have a password. If your facility allows it, member's can log in for the first time using their phone number, Settings > Member Portal > General > Allow First Login with Phone Number. If not, then your member will need to click the Forgot Password option at the bottom of the login interface. Once logged in for the first time, the member will be prompted to set a password. This ...

Login to the Member's Portal as a member

As a staff member, you are able to simulate the Member Portal with any of your member's profiles. At the very bottom of a member's profile, there is a small link labelled Login as Member. Note: If this option isn't there for you, you might not have the correct user administration rights, check with your facility manager. This will log you in to the Portal as the chosen member, which gives you the ability to see the Portal from their perspective. This is particularly helpful when troubleshoot...

Customise the way your memberships are displayed in the Member Portal

If you have a large selection of memberships available online, you may wish to provide some filtering options. The primary way of filtering memberships is using Membership Divisions. By default, your division names will be used as headers for your membership categories. You can choose your divisions to suit your gym, dividing on the specialization (e.g yoga, golf ) or the age of the members (e.g student, senior), or any other factor that you wish. As you can see in the screenshot, this gym has t...

Booking PT Services online

The booking system can seem complicated at first as there are a lot of interconnected parts. If this is your first time attempting to set up your booking system we recommend that you Book a Training Session (https://www.gymmaster.com/book-training/?training=1) with one of our sales team. The following conditions must be met in order for your members to book Services with your Trainers through the Member's Portal. There's more detail on each of these steps below. - Your facility must have ...

Customise your online signup form

The personal details collected from your members when they signup via the Member's Portal is customisable. Your facility can decide which details are important for your members, we recommend having fewer requirements where possible while still getting all the information you require. This streamlines the signup process, the quicker and easier signing up is the more members are likely to complete the process. The bare minimum required fields are; First Name, Last Name, Email, Password, Date of B...

Make payments through the Member's Portal

You can allow your members to make payments for outstanding charges themselves through their Member's Portal. To enable members to make payments online navigate to Settings > Members Portal > Billing > Enable Pay Outstanding Balance button. A common case for this is when a member fails a billing payment. You can use the Task system to notify the member of the failure, and provide them with a link to their Member's Portal to re-attempt the payment or update their billing details. F...